Refund policy

Return & Refund Policy

Built to last. Backed with care.

Thank you for shopping with BennetWestern. We want you to feel confident with every purchase. If your order does not meet your expectations, please review our return and refund policy below.

How to Initiate a Return

To request a return, please contact our customer support team within 7 calendar days from the date your package is delivered.

Email us at Support@bennettwestern.com and include:

Your order number
The product you wish to return
The reason for the return
Relevant photos, if the item is damaged or defective

Return Eligibility

To be eligible for a return:

The item must be unused and in the same condition in which it was received.
The item must be returned in its original packaging.
All original tags, manuals, accessories, and included components must remain intact.
Customized, personalized, or perishable products cannot be returned unless they arrive defective or damaged.

Return Process

Contact our customer service team at Support@bennettwestern.com with your order number, product details, and reason for the return.
Our customer service team will provide you with the appropriate return address and instructions.
Return shipping costs are the responsibility of the customer unless the return is caused by a defective product, an incorrect item, or a shipping error made by BennetWestern.

Refund Processing

Once we receive your returned item, it will normally be inspected within 5–7 business days.

After the inspection is completed, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued within 3–5 business days to your original payment method. Please note that your bank, card provider, or financial institution may require additional processing time before the refund appears in your account.

Partial refunds may be issued at our discretion if an item is returned with signs of use, damage, missing parts, or incomplete packaging.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 calendar days of delivery.

Email Support@bennettwestern.com with:

Your order number
A description of the issue
Clear photos of the product
Photos of the original packaging

After reviewing the information, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund. When the issue is caused by a product defect or an error on our part, applicable return shipping costs will be covered at no additional charge to you.